Free Consultation
Please call (02) 8007-4777
REQUEST A CALL BACK
We are available 24 hours a day, 7 days a week, 365 days a year.
On the initial call, we ask questions to form a basic needs assessment. During your initial phone call, we will give you an indication of the cost of our services.
After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our care.This visit allows us to gather even more information, answer questions and let you understand how GOOD HOME CARE can help. A more detailed quote for our services would be provided at the end of the consumer assessment performed by our care team.
Person-centred Care Plan
The care we provide at GOOD HOME CARE is driven in all respects by the Person-centred Care Plan. The Person-centred Care Plan has goals and outcomes that are measurable.The Person-centred Care Plan is a nursing prescription that is designed to evolve as the consumer’s needs change over time.
Our experienced care team will make recommendations and provide guidance to the family on ways in which the consumer’s lifestyle can be made more comfortable. Our Care teams make follow-up visits with the consumer and the designated carers to ensure that the Person-centred Care Plan is correctly implemented. The details of the Person-centred Care Plan and the care notes are kept in a folder in the consumer’s home so that family members can check on progress at any time.
The Person-centred Care Plan is reviewed by the Care team every six months in consultation with the consumer and the consumer’s family. Our Care teams are available 24 hours on (02) 8006 1398 to deal with emergency situations.
Carer Matching
Once you approve the Person-centred Care Plan, we begin our search for the most appropriate person to deliver our service. Our system of matching support workers to consumers takes numerous factors into consideration: services needed, cultural background, language requirements, consumer’s interests and the personalities of both consumer and the support worker.
Our system of matching carers to consumers takes numerous factors into consideration.
By looking at the whole situation, we are able to provide consumer with the best carers possible. Of course, if there are ever any concerns about a specific support worker, we can search for and provide a replacement in very little time.
Our support workers are carefully screened with detailed background checks during the recruitment process. They are all suitably qualified and experience people of the highest quality. We provide our people with insurance cover and ongoing professional development and training to ensure that we provide the best possible care.
Care Supervision
Each consumer’s Person-centred Care Plan and supporting documentation is kept in a Consumer Folder that is kept in the consumer’s home. This folder is updated with changes in the Person-centred Care Plan as well as progress notes completed after each visit.
Our support workers keep extensive notes about the care they provide. Our Quality Control Team monitors the performance of our Support workers and the progress of our Consumer’s. Our Care teams make regular unannounced visits to the homes to ensure support workers are following the specifics of the Person-centred Care Plan.
Our care teams make frequent visits to the home to meet with the consumer and the support worker to discuss the Person-centred Care Plan and to ensure that the consumer is happy with the services we are providing. Our Care teams will also liaise with designated family members to provide feedback on the Person-centred Care Plan and the progress we are making.
Care Review
Regular audits are implemented under our Clinical Governance Framework:
- Ongoing Integration of Health and Social Care
- Inadequate Monitoring and reporting arrangements
- Non-compliance with legislation