Privacy Policy

PRIVACY POLICY

Good Home Care PTY LTD (‘Good Home Care’) collects and holds personal and health information that is necessary to provide services and undertake the business functions as an approved provider of aged, health and wellness, telehealthcare, disability and community care services. Sensitive information will be collected with consent of the individual and Good Home Care is committed to protecting your personal information.

Good Home Care is bound by the Australian Government Privacy Amendment (Enhancing Privacy Protection) Act 2012, which is an amendment to the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APP’s).

However, information that is directly related to a current or former employment relationship between Good Home Care and an employee record held by Good Home Care is explicitly exempt from the obligations of the Privacy Act.

To ensure the protection of the information gathered, all Staff and Volunteers sign a Confidentiality Agreement and Code of Conduct. Staff and Volunteers are also bound by the Staff Confidentiality Policy.

The following principles set out how Good Home Care manages personal information.

Open and Transparent Management and Collection of Personal Information

Good Home Care may collect and hold information about a range of persons it comes into contact with, including:
  • clients, prospective clients, business associates and their employees
  • job applicants
  • suppliers and their employees
  • contractors and
  • individuals who visit the Good Home Care web site

Good Home Care only collects and holds personal information that is necessary for it to provide you with the services you are seeking, or otherwise to enable it to operate its business so as to carry out its function as a provider of aged and community care services.

The personal information Good Home Care collects and holds about you depends on your interaction with Good Home Care. It may include:

  • your contact details, including your name, organisation, occupation, job title, address, phone number, facsimile number and email address;
  • details of your qualifications, membership of professional associations, interests and expertise;
  • referral information;
  • information you give Good Home Care in the course of your relationship with Good Home Care as a client, prospective client, prospective employee or supplier;
  • information Good Home Care obtains from you or other persons in the course of providing services for you or your employer;
  • where necessary, financial information; and
  • where necessary, health information.
Generally, Good Home Care will collect and hold your personal information for the purpose of:
  • providing services to you or someone else you know;
  • providing you with information about other services that Good Home Care offers that may be of interest to you;
  • providing you with information relevant to the operation of our business;
  • facilitating Good Home Care’s internal business operations, including the fulfilment of any legal requirements;
  • analysing Good Home Care’s services and customer needs with a view to developing new and/or improved services, including market research, which may be conducted by an external organisation contracted to Good Home Care;
  • contacting you, in the case of an emergency involving someone else you know; and
  • contacting you to provide a testimonial for Good Home Care.

Personal information will generally be collected by Good Home Care directly from you, or from a referral agency to which you have provided consent. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.

If the personal information you provide to Good Home Care is incomplete and/or inaccurate, Good Home Care may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

Website (www.goodhomecare.com.au)

When you access Good Home Care’s web site, Good Home Care may collect additional personal information
about you, including:

  • the date and time of your visit
  • the pages you visited and documents downloaded
  • your internet service provider
  • the address of the web site you came from (if you accessed the web site via a link from another site (such as a search engine)
  • your IP address (that is, the single numerical address for your computer on the internet, and/or domain name (that is, the textual address for your location on the internet which corresponds to your IP address, which the internet computers can read).

Also, Good Home Care’s website may at times use cookies. A cookie is a message given by a web server (that is, a computer that delivers or serves up pages on the world wide web such as www.goodhomecare.com.au ) to a web browser (that is, software, such as Microsoft Internet Explorer, used to locate and display pages on the world wide web). The web browser stores the message in a text file. The message is then sent back to the web server each time the web browser requests a page from the web server.

Cookies do not identify you personally, but they may link back to a database record about you. Good Home Care may use cookies to monitor usage of Good Home Care’s website and to create a record of visits to Good Home Care’s website and what pages are viewed so that Good Home Care may operate its business more effectively. If you do not wish to receive cookies, you may be able to adjust the settings of your web browser to refuse them.

Use and Disclosure

Generally, Good Home Care only uses and/or discloses personal information about you for the purposes for which it was collected (as set out above). However, Good Home Care may disclose personal information about you:

  • where you ask us for a referral, to other providers of aged and community care services
  • to service providers, who assist Good Home Care in operating its business, but only to the extent necessary for the service provider to provide the services Good Home Care has contracted to them
  • to your authorised representatives
  • to a purchaser of the assets and operations of Good Home Care’s business, providing those assets and operations are purchased as a going concern and
  • to Good Home Care’s related entities (if any)
Date Security

Good Home Care stores your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to Good Home Care. Good Home Care takes all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access

You may access personal information Good Home Care holds about you, upon making a written request. Good Home Care will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days.

Good Home Care may decline a request for access to personal information where, among other things:
  • providing access would pose a serious threat to the life or health of an individual
  • providing access would have an unreasonable impact upon the privacy of other individuals
  • the request for access is frivolous or vexatious
  • the information relates to existing or anticipated legal proceedings between Good Home Care and you, and the information would not be accessible by the process of discovery in those proceedings
  • providing access would reveal information about a commercially sensitive decision-making process
  • providing access would be unlawful
  • denying access is required or authorised by or under law
  • providing access would prejudice negotiations between Good Home Care and you
  • providing access would be likely to prejudice an investigation of possible unlawful activity or
  • providing access would be likely to prejudice the activities of enforcement bodies

If, upon receiving access to your personal information or at any other time, you believe the personal information Good Home Care holds about you is inaccurate, incomplete or out of date, please notify Good Home Care immediately. Good Home Care will take reasonable steps to correct the information so that it is accurate, complete and up to date. If Good Home Care disagrees with you about whether your personal information is inaccurate, incomplete or out of date, and you ask Good Home Care to associate with your personal information a statement claiming that your personal information is inaccurate, incomplete or out of date, Good Home Care will take reasonable steps to do so. Good Home Care will provide reasons for any decision to refuse access to, or correction of, personal information.

Links to other web sites

Good Home Care’s web site may contain links to other web sites. Good Home Care is not responsible for the privacy practices of linked web sites and so linked web sites are not subject to Good Home Care’s privacy policies and procedures.

Anonymity and Pseudonymity

Wherever practicable an individual may remain anonymous when communicating with Good Home Care. Please note, however, if anonymity is required by you, it may not be possible or practicable to provide services.

Adoption, Use or Disclose of Government related Identifiers

Government identifiers, such as Medicare or Tax File Number, will not be used by Good Home Care as identifiers for care-recipients or their personal information.

Updates

This privacy policy may be updated by Good Home Care from time to time.

Transborder Data Flow

Good Home Care will only transfer information outside of Australia with the explicit consent of the care-recipient or their Power of Attorney and only if the information transfer is considered secure by management.

Feedback
If you have any queries or concerns about Good Home Care’s privacy policy or the way in which Good Home Care handles your personal information, please contact the Chief Executive Officer:

Address: Suite 5, Level 1, 171 Bigge Street, Liverpool NSW 2170 (please attention to the CEO)
Email address: info@goodhomecare.com.au (please attention to the CEO)
Telephone: (02) 8006 1398

Date of Review: July 2019
Next Review Date: July 2020
Version: 1.1
Responsibility: CEO
Authority: Good Home Care